From BPO Web Research to AI Solution for Financial Client in the U.S
An in-house team of 20 analysts at a financial company was responsible for researching and analyzing web and third party data to manage risks and compliance. The team could not keep up with the volume and consistently had a large backlog. JKA’s offshore resources were engaged to augment the team and assist with reducing the backlog. Within a short timeframe, JKA’s resources proactively utilized their AI expertise to develop a crawler to gather the web data and build a machine learning model to validate the compliance requirements. The AI tool’s first version automated 50% of the volume.