ServiceNow Engagement Tool

Reconfigured ServiceNow to support Procurement’s new engagement process.

    • Aligned and streamlined requirements to new processes.
    • Enhanced user experience by eliminating duplicative questions and simplifying the intake form.

Created better visibility to the request status and developed a more robust workflow.

Developed and trained both Procurement and Business users on the new ServiceNow process.

Incorporated Procurement training into New Hire onboarding process.

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