ServiceNow Engagement Tool

Reconfigured ServiceNow to support Procurement’s new engagement process.

• • Aligned and streamlined requirements to new processes.
  • Enhanced user experience by eliminating duplicative questions and simplifying the intake form.

Created better visibility to the request status and developed a more robust workflow.

Developed and trained both Procurement and Business users on the new ServiceNow process.

Incorporated Procurement training into New Hire onboarding process.