ServiceNow Engagement Tool
Reconfigured ServiceNow to support Procurement’s new engagement process.
- Aligned and streamlined requirements to new processes.
- Enhanced user experience by eliminating duplicative questions and simplifying the intake form.
Created better visibility to the request status and developed a more robust workflow.
Developed and trained both Procurement and Business users on the new ServiceNow process.
Incorporated Procurement training into New Hire onboarding process.