A Workflow Management Company
An invoice, data processing, and workflow management outsourcing company in Illinois was asked by its customers to reduce its prices by 20% under a difficult operating environment. The workflow management company was unable to reduce its prices within its cost structure. The JKA team developed a solution utilising their offshore resources and conducted a successful pilot within 2 weeks. Based on the pilot’s success, the client shifted lower margin services to JKA. With a new team of 15 FTEs to support these services and a 70% lower cost model, the client was able to maintain its profit margin under its difficult operating environment.